Mapping the Development of

Step-free Access Across

London’s Rail Network

Step-Free London

Mapping the Development of

Step-free Access Across

London’s Rail Network

Exciting Things are Coming!

These past few weeks have brought bits of exciting news for accessible transport in the UK! The most impactful of these is the earth-shattering launch of the new Stadler Rail trains. Although limited to rural Norfolk for the time being, these will become an invaluable standard for future rail accessibility. Moving back to London, the Crossrail project keeps moving along, with gradual but significant progress along both the new and existing stations. On the Overground, new electric trains (with no level boarding) have completely taken over the Gospel Oak to Barking Line, and they are soon to take over the remainder of the Overground’s oldest rolling stock. As far as new step-free station openings, there has not been much progress. However, judging the advanced stage of some schemes, I would expect several openings by autumn. 

Level Boarding Stadler Trains

The time has finally come for level boarding on the open National Rail network! Stadler Rail is a Swiss train manufacturer that makes high-quality level boarding trains all across Europe, from small trams to sleek high speed trains. Starting last week, we saw the very first of the Stadler class 755 trains enter passenger service on the Norwich-Great Yarmouth and Norwich-Lowestoft rural lines. With this simple change in rolling stock, all of a sudden, a dozen stations now have level boarding, thanks to the train’s low floor. Here is a video of the platform-train interface at quiet Reedham station. 

In addition to the level boarding, these trains have spacious wheelchair bays, accessible toilets, and even buttons to alert the train staff. I have not yet had a chance to try them out (a trip to Great Yarmouth is a bit too far right now), but as the Stadlers are introduced to more and more routes (Liverpool Street to Norwich and Stansted), I will be there to promote and highlight the momentous occasion of a level boarding London terminal.

The introduction of these trains should be a watershed moment where the rail industry and the government can take a stand and demand a level boarding train standard. As users, we should continue pressing the importance of level boarding and holding those in charge to account. While the Stadlers are currently the newest trains in the country, we shouldn’t forget that every other train being introduced before and after it will NOT be level boarding.

Indeed, just two weeks ago East Midland Trains announced that its Intercity fleet would be replaced by non-level boarding Hitachi trains by 2022. These are the same trains now used by GWR and LNER, which feature comfortable wheelchair spaces and accessible toilets, but a prominent step up from the platform and a complicated ramp system. The fact that train bosses are still pursuing this solution as satisfactory is deeply disappointing.

Crossrail Update

Crossrail has received almost universal negative press since the announcement of its 2+ year delay and its ever-growing cost. However, the project continues to progress and Crossrail has been releasing a steady stream of videos and pictures showing the progress at the 10 new stations (Farringdon shown below).

These stations vary greatly in terms of completion, and you can definitely see that the project is badly delayed at some points. However, I think it is great that these videos are being made, as it shows that they want the public to be engaged with the project.

Looking at the existing station in the above-ground portions of the future Elizabeth Line service, there is also tangible progress with the step-free works. Here is the current state at Taplow, located between Slough and Maidenhead.

Although there won’t be level boarding at this station, just like the majority of the line, this station work will still have a major impact on the lives of disabled passengers. After all, there are currently no step-free stations between Paddington and Slough, despite there being 9 stations. Within a year, every single one will boast of step-free access to all platforms.

Other News


On the Overground, the new (non-level boarding) Aventras are now running on the Gospel Oak to Barking Line (GOBLIN). Although the diesel trains they replaced were not so old themselves, these new trains are twice as long and will lead to a substantial increase in capacity. The next stop for these trains are the Overground lines from Euston and Liverpool Street. There, they will be replacing much older trains and will hopefully have a positive affect on capacity and accessibility.


In yet another sign that the current rail franchising system is in its dying days, the bidding process for a new Southeastern franchise has been cancelled. While this is problematic in that the Southeastern network is in dire need of stable investment, it will likely strengthen the case for TfL to take over the suburban services out to Dartford and Sevenoaks. Although there are countless of arguments of why TfL should or should not expand at its services (including its finances), a key one in my opinion is TfL’s full-time staffing of its stations. Like I’ve said countless times, you can have all the lifts you want in a station, but if there’s no staff to get you on of off the train when you need it, that station is not accessible (assuming there is no level boarding).

New Step-Free Access Soon

Finally, we should be nearing the arrival of a mini step-free access explosion. With so many above-ground Crossrail-related works nearing completion, it should not be long before we see the fruits of all this labour. In total there are 14 of these stations. Additionally, we should be seeing Tottenham Hale, West Hampstead (Overground), White Hart Lane and Mill Hill East become accessible within the coming week/months.

Speaking of West Hampstead, the new entrance has actually opened already. Annoyingly, as we have seen in many other recent stations, such as Tottenham Hale and Gidea Park, all the new infrastructure has opened EXCEPT for the lifts. With the appalling record of recent lifts, maybe it is best for them to do more testing. However, it is embarrassing that wheelchair users are forced to wait months when other passengers are already taking advantage of the improved stations.

Nevertheless, the overall trend is moving towards a much more accessible railway. We have much to look forward to, but even more to continue fighting for a truly inclusive and accessible railway network!


  1. I noticed basic framework for stairs and lift shafts is in place at Acton Mainline Station as my train sped threw today .

  2. Exciting things may be coming but no change at Waterloo Station today with just a couple of workers in closed orchestra pit area … in Fact a notice on the highwalk in relation to the redevelopment of Elizabeth House mentions removing the highwalk and the lift which has still to come into use !

    1. Yes, I forgot to add this to that last post. This should be an easy win for TfL and NR (As well as an easy way to make the segregated shuttle service accessible and possibly level boarding)

  3. Chancellor has announced funding under Housing Infrastructure Fund for upgrades to east London Line Overground to create more capacity and includes go ahead for the Surrey Canal Road Station under a posher Bermondsey name and a second entrance to Surrey Quays Station but no details given whether this entrance will include step free access .

  4. I visited Mill Hill East Station today and can report construction of foundation base of lift shaft has been done with concrete in place ready for construction of the single lift shaft to serve the single platform at this station.

      1. I doubt it but I suppose the method of construction will determine time of construction but early next year would be more likely.

  5. TFL have issued a press release today that announces tge opening of a new White Hart Lane Station.

    However, as usual the lifts come later. See extract from press release below –

    White Hart Lane will become the latest accessible station on the London Overground network once two new lifts, which will deliver step-free access from street to platform for the first time, are brought into use in early September.

  6. While lift was working at Gidea Park Station there still seems to be no progress at Goodmayes Station where ironically it looks like lifts at two platforms have ” out of service ” scrolling but no work to finalise routes to lifts . While old stairs are still in place .

  7. I visited White Hart Lane Station today and it seems both lifts are still being tested. However, I left the northbound platform on an escalator so it seems ” stair free access” has been installed although it will only be in the direction the escalator operates . I forgot to check if southbound platform also had an escalator.

    While on a referbushed Overground train on the east London Line I noticed Line diagram had Whitechapel Station shown with a blue wheelchair sign indicating level access when lifts arrive. Oddly West Hampstead Station has not been updated in the same way.

  8. Was at Farringdon Station today where hoardings to Crossrail in Thameslink ticket hall have been removed thus revealing diamond pattern ceiling. With just temporary barriers in place . While at Thameslink level the future additional entrances to northbound platform are closed off with shutters.

    Perhaps we may soon see entrance from street to Thameslink level opened up bringing into service escalators and additional stairs . With just escalators to Crossrail closed off .

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